Shipping Information: Most items purchased will be shipped out within the specified time near the product price unless on a weekend or holiday or due to unexpected delays however please keep in mind in the months of September or October order ship times may take a little longer than expected on some items due to we are flooded with orders and are processing them as fast as possible. Please note if you have contacted us for a custom prop or custom project you will have been given an allotted ship/work time in the quote.
RETURNS OR REFUNDS: We do not offer returns or refunds or reimbursements in any manner what so ever unless an item has been damaged in shipping, every prop that leaves our shop has been 100% tested and looked over before it is shipped. Nothing leaves our shop without being tested.
Every item purchased starts being made at the time of the purchase and every item purchased is a custom handmade item for you at your request.
DAMAGED ITEMS: If you have received an item and it is DOA you must call us the moment the package arrives and has been signed for and we may constitute a refund and or return at our discretion. If an item is damaged in shipping, UPS or Fedex, which are our main carriers, will be held responsible and you will be reimbursed if and when we are reimbursed, we do not ship any item uninsured.
If a refund is given, it will be when the carrier reimburses Kentucky Special FX and not before.
ALTERNATIVE SHIPPING METHODS: If for any reason you need to have an item shipped USPS military box please let us know, we understand that military based families sometimes can not receive items through UPS or other carriers and with that being said we will ship USPS if the need arises ( Please inquire by phone or email about shipping with a different carrier than UPS or Fedex ). We are not responsible in any form or fashion for shipments made USPS that are not signed for, this was our main reason for not using USPS as one of our main carriers as USPS tends to just leave packages where ever they please. In regards to pickups visitation is by appointment only due the regards of custom magician illusions that are on-site at any given time, both of our facilities are secure and you will not be let in without an appointment, no exceptions.
CANADA AND OUT OF COUNTRY SHIPPING: We have no problem with shipping almost any where in the world but you do have to call us first, also please do not ask us to lie on customs forms and state that a item was a gift or some other line of lies. It is not worth the hassle of us getting in trouble, especially when it's our tail that's on the line and not yours. There is a automatic $6.00 USD charge for international shipping due to the customs forms we have to print up, sign, stuff in envelopes ECT..
WE WILL NOT SHIP ANYTHING WITHOUT SOME TYPE OF DELIVERY CONFIRMATION
By making a purchase on our website you agree to the above terms and conditions.
Please note that we do not ship to the following countries under any circumstances what so ever - IRAQ - KUWAIT - IRAN - N. KOREA - CUBA - LIGERIA - AFRICA - EGYPT